Frequently Asked Questions

Everything you need to know about domestic and international shipping with Olivette Logistics.

📋General
🚚Domestic
✈️International
📍Tracking
🛃Customs
🛡️Claims

What services does Olivette Logistics offer?

Olivette Logistics provides two core modules: Domestic Shipping (same-day, next-day, and standard delivery within Nigeria) and International Shipping (express and standard shipping to 150+ countries worldwide, including import services and commercial freight).

How do I get a shipping quote?

Enter your shipment details — origin, destination, weight, and package dimensions — in the app or on our website. You'll receive an instant, itemised quote before you commit. No hidden fees, no surprises.

Do I need an account to ship?

You can get quotes without an account, but you'll need to register to book a shipment, save addresses, access your tracking history, and manage invoices. Sign-up is free and takes under two minutes.

What packaging should I use?

Use sturdy boxes with adequate cushioning for fragile items. Seal all openings with strong packing tape. Do not use bags alone for heavy items. We recommend double-boxing for valuables. Olivette-branded packaging is available for purchase at any drop-off station.

Can I ship from a location other than my registered address?

Yes. When booking, you can enter any pickup address. There is no requirement for the pickup to match your account address. This is useful for businesses shipping from warehouses or third-party storage locations.

Still have questions?

Our logistics support team is available 24/7 for urgent shipment queries.

Contact Support→